Exchange and Return Policy
Our Commitment
At Qariney.com, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not, we offer a straightforward exchange policy to give you peace of mind.
Eligibility for Exchanges
- Time Frame: Items can be returned or exchanged within 7 days from the date of purchase.
- Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
- Exclusions: Sale items and custom-made pieces.
How to Exchange?
1. Initiate a Request:
Text our customer service at +92 305 7146032 with your order number and reason for return or exchange.
2. Receive Authorization:
Our customer service team will review your request and contact you.
3. Ship the Item:
Carefully package the item(s) and ship the item(s) to the address provided in the return instructions. We recommend using a traceable shipping method.
4. Processing:
- Once we receive and inspect the returned item(s), we will process your exchange.
- Exchange typically takes 5-7 business days.
Exchanges
- Availability: Exchanges are subject to item availability. If the desired item is not available, we will offer you a store credit or a coupon of the same amount to use in the future.
- Shipping: We will cover the shipping costs for the first exchange. For subsequent exchanges, customers are responsible for the shipping fee.
Contact Us
For any questions or concerns about your return or exchange, please reach out to our customer service team at (info@qariney.com) or call us at +92 305 7146032.
Thank you for shopping with Qariney. We appreciate your business and look forward to serving you again.